rm95 Privacy Policy
This policy clearly explains how we collect, store, and protect your personal information at rm95. It applies to all players who use the rm95 platform.
Last updated: 30 October 20261 Introduction — About This Policy
This Privacy Policy ("Policy") is issued by "rm95" ("we"), the owner and operator of the rm95 platform and the website https://rm95.run. This Policy explains in detail how we collect, store, protect, and under what circumstances we may share the personal information you provide when using our services.
By accessing the rm95 website or opening an account and using our services, you are considered to have read and agreed to this Policy. If you do not agree with this Policy, you must not continue to use our services.
2 Data We Collect
rm95 collects the following categories of data in order to provide our services and to protect the security of our players.
| Data Category | Examples | Purpose of Collection |
|---|---|---|
| Account Data | Username, password (hashed), contact email | Account creation and identity verification |
| Financial Data | Deposit / withdrawal amounts, payment method (KBZPay, Wave Money, AYA Pay) | For processing financial transactions and preventing fraud |
| Technical Data | IP address, browser type, device model, OS version | For security, troubleshooting and service improvement |
| Gaming Activity Data | Gaming history, betting history, bonus usage | For providing the service and implementing responsible gaming policies |
| Communication Data | Live Chat conversations, email correspondence | For customer support and resolving issues |
| Cookies and Tracking | Session cookies, analytics cookies | For website functionality and improving user experience |
Data We Do Not Collect
We do not store your password in readable form — it is stored as a hash only. We do not store full payment card numbers or card CVV codes on our servers — payments are processed through the secure networks of KBZPay, Wave Money and AYA Pay.
3 How We Use Your Data
rm95 uses the personal information collected only for the following purposes.
Account Management
Your data is used to create your rm95 account, verify your identity and grant access to our services. Without your account details and verifications, we cannot provide the services.
Financial Transactions
Financial data is required to process deposits, withdrawals and bonus payments. It is also used to keep accurate financial records.
Security Protection
Technical data is analysed to prevent unauthorised access, fraud and money laundering. This is essential to protect the safety of players.
Responsible Gaming
Data is used to review gaming records and proactively support players who may show signs of problem gambling.
Customer Support
When providing 24/7 support, we refer to your communication history and account data to give accurate assistance.
Service Improvement
Data is analysed in aggregated form, combining player usage patterns, to improve website design and game selection.
4 Cookies and Tracking Technologies
What Are Cookies
Cookies are small text files stored in your browser by a website. The rm95 website uses cookies to keep our service running properly.
Essential Cookies
Required for the website to function. These include login session management and security tokens. They cannot be turned off.
Functional Cookies
Used to remember your language, odds format and other settings you have configured. These can be turned off in your browser settings.
Analytics Cookies
Web analytics tools are used to understand website traffic and which games players prefer. Data is handled in aggregated form only.
How to Control Cookies
Non-essential cookies can be turned off in your browser settings. Please note that disabling certain cookies may prevent rm95 services from working fully and may cause issues with logging in and gameplay.
5 Third Parties and Data Sharing
rm95 will not sell your personal information to third parties. Data will not be used to build targeted advertising profiles beyond the company's own purposes. However, data sharing may occur in the following circumstances.
Service Providers
We only share data relevant to their services with third-party companies that help us deliver our services (payment processors, cloud hosting providers). These partners are required to follow our data protection standards.
Legal Requirements
If legal authorities request data through an official legal order, we are required to comply with the law. Should this occur, we will make every effort to notify you in advance where the law permits.
Business Transfers
In the event of a company merger, sale, or transfer of assets, personal data may be transferred. Even in such cases, the protections in this policy will continue to apply.
6 Data Protection Technology
rm95 has put in place extensive technical and operational safeguards to protect your personal data.
- SSL/TLS Encryption — All data transfers between you and our servers are encrypted. You will see "https" in the URL bar to confirm this.
- Password Hashing — Your password is never stored in a readable format; it is stored only as a cryptographic hash.
- Access Controls — Your data can only be accessed by authorised staff, all of whom have completed data protection training.
- Network Security — Our servers are protected by firewalls and an Intrusion Detection System (IDS).
- Regular Security Audits — The platform's security is reviewed on a regular basis, and any vulnerabilities found are resolved as quickly as possible.
- Data Minimisation — We only collect data that is strictly necessary to provide our services; we do not collect data we do not need.
7 Data Retention Period
We retain data in accordance with the following principles, balancing the period needed to provide our services against the minimum retention period required by law.
Active Account Data
Data is retained for as long as your account remains active. If your account is closed, data may be retained for the applicable period required for security and legal purposes.
Financial Records
Payment records and financial data are retained until the applicable financial legal retention period has expired.
Support Communications
Customer service communication records are retained for a defined period for the purposes of issue resolution and service evaluation.
Gaming Data
Game records and betting records are kept for the required period for dispute resolution and responsible gaming purposes.
8 Your Data Rights
As an rm95 player, you have the following rights regarding your personal data.
- Right of Access — You may request to see what data we hold about you. Contact [email protected] to request a data disclosure.
- Right to Rectification — You may request that any inaccurate personal data be corrected. You can update your own details through account settings, or contact support if needed.
- Right to Erasure — For any data we are unable to delete due to legal obligations, we will explain why. Data that can be removed will be deleted upon request.
- Right to Restriction — In certain circumstances, you may request that we restrict how we process your data.
- Right to Complain — If you are unhappy with how your data is handled, you may first raise a complaint with us at [email protected].
Data Requests
For any data-related requests, contact us at [email protected] 24/7. We will respond in Burmese.
9 No Minors — Player Protection
rm95 services are intended for players aged 21 and above only. We do not knowingly collect personal data from individuals under 21. If we become aware that anyone under 21 has accessed our platform, we will close that player's account and delete their data. To report this, please contact [email protected].
10 Changes to This Policy
This policy may be updated from time to time due to legal requirements, changes to our services, or technical developments. When changes occur —
- The revised policy will be published on this page.
- The "Last Updated" date will be updated.
- For significant changes, players will be notified via their account.
- Continuing to use our services after any changes means you agree to the revised policy.
Have questions about personal data protection?
rm95's data protection team is available 24/7 in Burmese via Live Chat. You can also email us at [email protected].
Personal Data Protection FAQ
Common questions from players about personal data