rm95 FAQ — find the answers you need right here
Browse questions about deposits, withdrawals, account management, slots games, and customer support in the categories below.
This FAQ page brings together questions that Myanmar players using rm95 ask most often. From deposit and withdrawal questions to game concepts, from customer support topics to account matters, we have done our best to give you clear answers. Click directly on the relevant category based on what you are looking for. If you cannot find what you need here, contact rm95 live chat for assistance.
Deposits
rm95 does not charge any deposit fees. The full amount you deposit via KBZPay, Wave Money or AYA Pay will be credited to your account. However, the payment service providers may charge their own fees, and rm95 is not responsible for those. We recommend checking the fee details in your app before making a deposit.
In most cases, it takes a few minutes for the deposit to be confirmed due to delays on the transfer network servers. If it has been more than 15 minutes, take a screenshot of the transfer receipt from your KBZPay or Wave Money app and contact rm95 via live chat. Our team will check and resolve it as quickly as possible.
Log in on the rm95 login page, then select the amount you want to deposit and choose KBZPay. Transfer the amount from your KBZPay app to the rm95 KBZPay number that appears, and note down the payment reference. The minimum deposit is 3,000 Ks. After the transfer, submit the payment reference to confirm your deposit.
To deposit via Wave Money, request the Wave Money number from rm95 customer support. After transferring via the Wave Money app, enter the transaction ID in the rm95 deposit form. Check your daily transfer limit in your Wave Money app beforehand. The minimum deposit amount is 3,000 Ks.
Customer Support
rm95 has two customer support channels. The first is the live chat on the website, where you can get real-time responses. The second is email — you can reach us at [email protected]. For more complex issues, we recommend sending an email with full details.
Yes, rm95 customer support is fully available in Myanmar language. The service is designed so that Myanmar players can clearly communicate any issues they face in their own language. You can also contact us in English.
Before contacting support, have your rm95 username, the time the issue occurred, and a screenshot of the incident (if available) ready. For payment issues, also attach the transaction ID or receipt. Having these details on hand will speed up the resolution process.
rm95 support is available 24 hours a day, 7 days a week (Myanmar Standard Time). You can reach us late at night, and full support is available while events are in progress. Open the live chat directly on the website to get in touch as quickly as possible.
Account Questions
First, check that CapsLock is off. Clear your browser cache and try again. If you still can't log in, use the password reset process. If the problem continues, contact rm95 via live chat, provide your username, and request assistance.
To open an account at rm95, you need a phone number (or email), a username and a password. Since play is in Myanmar Kyat, you should have a phone number linked to KBZPay or Wave Money. You must be 21+.
On the login page, click the forgotten password link and enter your registered phone number or email. Once you receive the OTP code, you will be able to set a new password. If your phone number has changed, contact rm95 via live chat and provide your details so your identity can be verified.
No. Each player may only have one account at rm95. If two accounts are found, both may be suspended and the funds in those accounts may be forfeited. Family members must each open a separate account using their own phone number.
Your username can be a mix of letters and numbers — avoid using your date of birth. For your password, use a combination of uppercase letters, lowercase letters and numbers, with a minimum of 8 characters. Never share your password with anyone. rm95 staff will never ask for your password.
Slots & Jackpots
A Progressive Jackpot is a prize pool that grows as more players play. Every bet placed adds to the jackpot amount. When a lucky player wins, the payout can be very large. After it is won, the pool resets to a set starting amount.
RTP (Return to Player) is the percentage of total bets a game pays back to players over a long period of play. Games with a higher RTP return more over time. Keep in mind this is a statistical average — results in any individual session will vary depending on luck.
Free Spins let you play rounds without using your own money. Winnings from these spins are usually credited as bonus funds and can only be withdrawn after meeting the wagering requirement. Read the rm95 bonus terms and conditions carefully before you start playing.
High-volatility games pay out less often but the amounts can be much larger. Low-volatility games pay out more frequently but in smaller amounts. Choose a game that suits your playing style and budget.
Withdrawal Questions
The minimum withdrawal amount at rm95 is 30,000 Ks. Note that the minimum is higher than the minimum deposit. Always check your balance before submitting a withdrawal request.
After your withdrawal is approved by rm95, the funds will reach your KBZPay, Wave Money, or AYA Pay account within 10–45 minutes. If it takes longer than usual, contact support and provide your transaction ID.
Pending means rm95 staff are still reviewing and processing your request. This normally clears within 10–45 minutes and the funds will arrive. If it has been over 60 minutes and the status has not changed, contact us immediately via live chat and provide your withdrawal reference number.
Yes, they can — but only after you have met the wagering requirement. The wagering requirement for the rm95 welcome bonus is bonus amount × 10. For example, if you deposit 20,000 Ks you receive a 24,000 Ks bonus, and you must wager 240,000 Ks before you can withdraw your winnings.
Need more help?
If you have a question that is not covered in the FAQ, contact rm95 live chat directly. Our team is always ready to assist you in Burmese, 24/7. You can also reach us by emailing [email protected].
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